Price Guarantee - No Hidden Surprises

Once you’ve booked, the price we quote for your coach hire service is locked in – as long as you stick to the agreed payment schedule and don’t make major changes to the trip details.

However, if your journey involves third-party suppliers (like ferry bookings or accommodation), their prices may vary due to exchange rates or external levies.

Payment of Balance - Settle Up Before You Set Off

To keep your coach hire running smoothly, the remaining balance must be paid no later than 14 days before your departure date. If you're booking within 14 days of travel, the full amount is due at the time of booking.

We accept bank transfers, cheques, cash, credit/debit cards, and banker’s drafts.

If payment isn’t made on time, we reserve the right to charge interest at 2.5% per annum above the current Santander Bank base rate.

Cancellation Policy - Coach Hire Bookings

If you need to cancel your coach hire booking, please give us a ring as soon as possible to let us know. After that, you’ll need to confirm your cancellation in writing.

Cancellation fees may apply depending on how close to the travel date you cancel. These charges help cover admin costs and the allocation of our vehicles and drivers.

Coach Hire Cancellation Policy

We understand that plans can change. If you need to cancel your coach hire booking, the following charges apply based on how much notice we receive in writing:

• More than 14 days before departure - Deposit only is retained
• Between 14 days and 48 hours before departure - 50% of the total hire cost is charged
• Less than 48 hours before departure - 100% of the total hire cost is charged

All cancellations must be submitted in writing. These terms ensure fairness and allow us to manage our scheduling effectively.

Route & Time Variations - Staying on Track

We reserve the right to apply additional charges if your journey runs over the agreed mileage or hire time. Any extras will be fair and based on the actual costs we incur.

Your coach will depart at the times agreed in advance, so it’s your responsibility to ensure all passengers are ready and accounted for.

The hire hours agreed at the time of booking must be followed, except in the case of a genuine emergency or diversion. We strictly follow UK laws on driver working hours.

Use of Vehicle - During Your Hire

Unless we've confirmed it in writing beforehand, please don't assume the coach will stay on-site between your outbound and return trips. All coach usage beyond the agreed itinerary must be arranged in advance.

Seating Capacity - Know Your Coach Limits

The number of passengers must not exceed the maximum capacity stated for that coach. Overloading isn’t allowed under any circumstances.

Vehicle Provision - Luxury & Executive Coach Hire

We always aim to provide the exact luxury or executive coach specified. However, there may be occasions where the requested vehicle is temporarily unavailable.

In such cases, we’ll supply the highest quality vehicle available at the time — this may include a coach from one of our trusted partner operators.

Breakdowns & Delays

While we aim to keep your journey smooth, AMT Coaches cannot guarantee arrival or completion of a trip at a set time due to situations beyond our control like traffic or roadworks.

Changes to Itinerary

Occasionally, we may need to tweak your planned itinerary due to operational reasons. We’ll do our best to minimise any disruption to your travel plans.

Passengers’ Belongings & Lost Property Policy

We allow one medium suitcase and one piece of hand luggage per passenger. Drivers have the final say on luggage storage for safety reasons.

AMT Coaches cannot accept responsibility for items lost or damaged. Lost property is kept for up to three months.

Passenger Conduct – Keeping It Safe & Respectful Onboard

To make sure every journey runs smoothly and comfortably, all passengers are expected to follow a few simple rules while traveling with AMT Coaches:

• Respectful Behavior : Personal music players or instruments can’t be used onboard unless permitted.
• Drugs & Alcohol Policy : Strictly no illegal drugs are allowed on board.
• Driver Authority : Our driver has the authority to remove any passenger whose behavior is abusive or unruly.
• Safety While Moving : Never try to board or exit the coach while it’s moving.
• Alcohol & Food : No alcohol is allowed onboard without written permission. Eating meals is generally not permitted.
• Animals : Only registered assistance dogs are allowed on board with prior notice.
• Posters & Promotions : No posters or advertisements can be displayed without written consent.

Currency & Travel Documents

It is your responsibility to carry the correct currency, a valid passport, and any required visas for international travel.

Duty-Free & Luggage Regulations

You are solely responsible for complying with current duty-free and customs laws.

Please note : our driver will assess how much luggage and duty-free goods can legally be carried on board. Their decision is final to keep things safe and within legal limits.

Travel Insurance

While not mandatory, we strongly recommend travel insurance, especially for trips outside the UK.

Our Responsibilities to You

We promise to deliver the service exactly as outlined. AMT Coaches is fully insured with comprehensive public liability and passenger insurance.

Complaints Procedure - We're Here to Help

At AMT Coaches, we pride ourselves on delivering top-quality coach hire services — but if something’s not quite right, we want to know. Most issues can be sorted quickly and easily at the time. If you experience a problem during your journey, please inform the driver or an AMT representative as soon as possible. We’ll do our best to put things right there and then.

If your issue isn’t resolved to your satisfaction, please send your complaint in writing within 14 days of your hire date to:

                    AMT Coaches
                    The Reeves,
                    Snakey Ln, Feltham 
                    TW13 7NB,
                    UK
                

We’ll acknowledge your complaint within 14 days and aim to provide a full response within 28 days.

Contract Terms - Your Agreement with AMT Coaches

When you book with us, your contract is formed based on these Terms & Conditions and the written confirmation we send once we’ve received your deposit. This agreement is legally binding and governed by the laws of England and Wales, with any disputes handled exclusively by the Courts in that jurisdiction.